PARTICULAR TERMS AND CONDITIONS OF PORTABILITY REQUEST

The customer (the “Customer”) intending to contract the services of mobile telephony of Xfera Móviles, S.A. (“YOIGO”) in any of the forms offered by it, may elect the portability, i.e. he/she may request to change his/her existing operator (the “Original Mobile Operator”) to YOIGO and keep the mobile telephone number the Customer had before the change to YOIGO (“Portability”).

The request for Portability implies the acceptance by the Customer of all these particular terms and conditions (the “Particular T&C”). These Particular T&C and the General Service T&C (for contract or card) or any other terms and conditions applicable to any contracted products and/or services shall be available at the web site www.yoigo.com

1. Object

Upon requesting the Portability, the Customer states that:

a) he/she desires to terminate the services of mobile telephony by the Original Mobile Operator and to keep his/her assigned number (the “Ported Number”) for the services by YOIGO;

b) he/she accepts the possible interruption or limitation of the service during the minimum period of time required for processing the changing of operator in the operators system, such a period not to exceed three hours.

Upon making the request for Portability (the “Request”), the Customer requests YOIGO to process and arrange for him/her the termination in the service of the Original Mobile Operator (and the Request shall be the document of request for such termination) and the preservation of the Ported Number for the mobile telephone services of YOIGO.

2. Terms and conditions of portability

2.1.- Term of Portability

The term for processing his/her request shall be at least six (6) days after the Request, and in any event the Customer may elect the date he/she may desire within 30 days after the Request.

The Customer is aware of and accepts that this provision is only informative. The Original Mobile Operator may change such date on the basis, for example, of exceptional situations of excess of requests. If the Original Mobile Operator changes the date of Portability, YOIGO shall contact the Customer for informing him/her of such change.

2.2.- Rejection of Portability

The parties acknowledge that the Original Mobile Operator is entitled to reject the Request by alleging the causes (without limitation) set out below or any other causes now or hereafter permitted by the applicable regulations:

(i) in the case of post-payment subscribers, mismatch between the number and the subscriber identified by his/her Tax Id. No/Foreigner Id. No./Passport and nationality/Tax Id. Code;

(ii) in the case of pre-payment subscribers, mismatch between the number and the ICC-ID or serial number(s) of the SIM(s);

(iii) a number for which there is already a process of portability in progress;

(iv) a number neither assigned nor ported to the Original Mobile Operator;

(v) a number with terminated service;

(vi) justified causes of Force Majeure;

(vii) evidence that the SIM card was not reported to the Original Mobile Operator for theft or loss; or

(viii) network routing number or NRN not open in interconnection.

The rejection of Portability by the Original Mobile Operator for any of the causes set out above in no event shall entail any responsibility of YOIGO to the Customer.

3. Personal information

For the purposes of compliance with the provisions of the Spanish Basic Act 15/1999, of 13 December, on Protection of Personal Information and other regulations developing it, YOIGO hereby informs the Customer that any personal information that the Customer may provide throughout the process of Request for Portability shall become a part of a file held by Xfera Móviles, S.A., with offices in Alcobendas (Madrid), Avda. de la Vega, 15 (28108), and shall be processed in order to manage such Request for Portability by the Customer, and that such information may be disclosed to the Original Mobile Operator and to third party operators involved in the process of Portability in order to manage such Portability. The Customer may exercise the rights of access, rectification, cancellation and objection by writing to Xfera Móviles, S.A., Avda. de la Vega, 15, (28108), Alcobendas (Madrid).

4.- Further information

For any further matter related to Portability, the Customer may visit YOIGO’s web site, www.yoigo.com or may call freely the Customer Care line at 622 from any YOIGO number or at 622 622 622 from other operator (in this case the price for the call may vary depending on the operator).