The customer (the "Customer") intending to contract the services of mobile telephony of Xfera Móviles, S.A. ("YOIGO") in any of the forms offered by it, may elect the portability, i.e. he/she may request to change his/her existing operator (the "Original Mobile Operator") to YOIGO and keep the mobile telephone number the Customer had before the change to YOIGO ("Portability").
The request for Portability implies the acceptance by the Customer of all these particular terms and conditions (the "Particular T&C"). These Particular T&C and the General Service T&C (for contract or card) or any other terms and conditions applicable to any contracted products and/or services shall be available at the web site www.yoigo.com
Upon requesting the Portability, the Customer declares the following:
He/she may exercise the rights of access, rectification, cancellation and objection to the data processed by the new operator at Xfera Móvile, S.A. (Ref. DATA), Avenida de la Vega, 15, 27100 Alcobendas (Madrid).
2.1 The term for processing the request shall be one day, and in any event the Customer may elect the date he/she desires within the 30 days following signature of the request. The Customer is reminded that this information is for guidance only. The original operator may change the said date on the grounds of the exceptional circumstances of an excess of requests. Should the original operator change the portability date, YOIGO will contact the Customer to inform him/her.
2.2 Acceptance of these conditions by the Customer will initiate the process of changing the operator. In accepting these conditions, the customer accepts the following clauses:
2.3 In the event that he/she has a complaint or claim, the Customer may call the customer care service free of charge on 622 from any YOIGO number or on 622 622 622 if calling from another operator (in which case the cost of the call will vary depending on which operator the call is made from), within one month of the time when they become aware of the cause of the complaint. When the Customer lodges a complaint, YOIGO must supply him/her with the reference number assigned to the user complaint. If the user does not receive a satisfactory response from YOIGO within one month, he/she may address their complaint to the following channels, in accordance with each body's own rules:
2.4 The Customer may cancel the portability by the same means as he/she requested it, within the period stipulated to this effect.